How to help and get help in Texas as the winter storm causes power outages

Millions of Texans lost power, water or essential services during a winter storm that led to freezing temperatures and hazardous road conditions throughout the state.

City officials, local outreach teams and other organizations are providing warming shelters and support for people seeking help. Many nonprofit organizations are also asking for donations so they can help people experiencing homelessness or those who are in need of support. Here’s a list of the resources being offered.


Texans who have power in their households can reduce their electricity usage by turning down the thermostats below 68 degrees, unplugging lights and appliances, and avoiding use of large appliances like ovens and washing machines. For people without power or heat, The National Weather Service encourages people to close blinds and curtains, close off rooms and stuff towels in the cracks under the door.

State officials are strongly discouraging unnecessary travel due to the hazardous conditions on the roads caused by the snow and ice. If you are in need of power and are able to travel, the Texas Division of Emergency Management’s website includes a list of warming centers across the state.

Texans can find more details about community resources and warming centers in their area by calling 877-541-7905 or 211, the state’s free 24-hour helpline. Information about specific local resources, assistance and guidance can also likely be found on local city government websites and social media accounts.

Disabled Texans can reach out to the Partnership for Inclusive Disaster Strategies for resources and information. The organization can be contacted via email at [email protected] or at the 24/7 disability and disaster hotline at 800-626-4959, which provides assistance to disabled people, their families and other people seeking assistance with disaster-related needs.

Multiple statewide organizations are providing services and seeking donations to help people in the state. The American Red Cross and branches of the Salvation Army of Texas are supporting multiple warming centers across the state, and people can donate on their websites. Feeding Texas’ website includes details about local food banks, and anyone can donate to the organization here.

Mutual aid organizations are also organizing to provide food, housing, support, transportation and other resources to people across the state. Mutual Aid HoustonAustin Mutual AidFeed the People DallasPara Mi Gente in San Antonio and many other local groups are all seeking donations. People should check social media accounts for these organizations for information about how and what to donate.


Various warming centers have opened in Houston, including at Lakewood Church, National Association of Christian Churches and other locations. The George R. Brown Convention Center opened as a warming center, but it is at full capacity and it is no longer accepting more people, according to KHOU. A list of warming centers can be found on the Coalition for the Homeless of Houston’s website here.

Homeless outreach teams from the sheriff’s office, police department, and homeless outreach groups have worked to provide rides to the warming centers. Houston area residents can call the Harris County Sheriff’s Office non-emergency line at 713-221-6000 or 311 for information about shelter or transportation.

The sheriff’s office Homeless Outreach Team (HOT) have been providing items like coats, blankets and tents to people experiencing homelessness who are not in a warming center. People can donate here to any of the organizations in The Way Home, a coalition of organizations working to prevent homelessness.


Austin officials are encouraging individuals in need of warming shelters to go to Del Valle High School, Mendez Middle School or Reilly Elementary School, which have limited room. The Palmer Events Center is full, and future updates can be found on the City of Austin’s Twitter and Facebook pages. The Austin Disaster Relief Network (ADRN) has also worked to create a list of churches acting as winter shelters.

Austin ISD also has warming centers at Lee Elementary School, Murchison Middle School, Joslin Elementary School and Barrington Elementary School open until 9 p.m. Thursday with limited supplies. Information about the availability can be found on AISD’s Twitter and Facebook.

CapMetro resumed limited services until 8 p.m. Thursday, and fares are suspended until Sunday. People who need transportation to a warming shelter can call 311, and they can call the cold weather shelter hotline at 512-305-ICEE for more information about warming shelters. People can also email [email protected] with their name, phone number address, people needing transport and medical needs, but officials are urging people to reserve the use of the email for the most vulnerable population.

Various organizations in Austin are accepting donations to help people who need resources to help the homeless or those in need of resources. The Austin Area Urban League is organizing an emergency drive here and Front Steps, a nonprofit that offers resources to the homeless, is asking for blanket donations here.

San Antonio:

The Henry B. González Convention Center is operating through Friday as a warming center, with the San Antonio Food Bank providing meals. Several shelters for people experiencing homelessness have opened at churches, including at Church Under the Bridge, Last Chance Ministries and Life Restored Church. A resource list created by the Christian Assistance Ministry with details about accommodations can be found here, and information from the City of San Antonio can be found here.

Ministries and outreach teams are also looking for volunteers who can safely access the shelters. Outreach teams from DHS, SAMMinistries, Haven for Hope, Corazon Ministries and other organizations have been working to transport people experiencing homelessness to shelter. The South Alamo Regional Alliance for the Homeless is providing details about organizations seeking help on their Facebook page here.

The city of San Antonio’s homeless hotline, at 210-207-1799, is available from 8 a.m. to 7 p.m. The hotline will help people experiencing homeless find resources. If people need help outside of those hours, they can leave a voicemail or email [email protected].


Dallas opened a warming center indefinitely in the Kay Bailey Hutchison Convention Center, where people will be provided with a chair, table and light snacks. The center is also hosting a homeless shelter for people experiencing homelessness with cots and blankets. The city is also providing warming stations on coach buses with charging stations. The locations of all the buses can be found here.

Fort Worth has opened the Fort Worth Convention Center as an overnight shelter with cots. The city has also made a list of city-operated warming centers open until 7 p.m. Thursday, as well as a list of warming centers operated by other organizations. People in Fort Worth can call the non-emergency line at 817-392-1234 for directions to one of the city’s warming centers and help with transportation. More details can be found here.

Rio Grande Valley:

Warming centers have opened across several cities in the Rio Grande Valley, including the Las Palmas Community Center in McAllen, Dustin Sekula Memorial Library in Edinburg, the Ozanam Center in Brownsville and Loaves & Fishes in Harlingen. The city of Mercedes has opened the Safety Dome Shelter “until further notice,” according to a Facebook post. The shelters in the area are recommending bringing any prescription medication, I.D., phone chargers and blankets.

The power outages have also left many people in the area without food. The Food Bank of the Rio Grande Valley says residents in need of food can call 956-682-8101 and select option 2 for a referral to a nearby food pantry. The food bank has also launched a winter storm assistance campaign and anyone who wants to help can make a donation here.

Check out these guides on how to get help:



San Antonio:


El Paso:



West Texas:

East Texas:

Corpus Christi:

This article was originally published on How to help and get help in Texas as the winter storm causes power outages

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